Swedish Consumer Agency (Konsumentverket) – Responsibilities and contact

NordenBladet – Swedish Consumer Agency (Swedish: Konsumentverket) is a Swedish government agency that answers to the Ministry of Agriculture, Food and Consumer Affairs. Its Director-General is also designated Consumer Ombudsman (Konsumentombudsmannen, KO).

The agency, with a staff of around 120 located in Karlstad, provides the Swedish general public with consumer affairs assistance, acting in the collective interest of consumers. It is active in the fields of advertising and contract terms, consumer information and product safety. The task of resolving individual consumer disputes, however, is handled by the Swedish National Board for Consumer Complaints.

Swedish Consumer Agency´s responsibilities include:

to ensure companies abide by appropriate laws
to receive complaints from consumers
to work towards implementing branch agreements
to ensure the safety of products and services
to assist consumers in planning their personal finances
to educate and provide support to the Consumer advisors and Budget and debt advisors in the municipalities
to provide young consumers with appropriate tools and information and to become informed consumers
to provide consumers independent guidance through Hallå konsument
to provide consumers independent guidance when purchasing goods and services from countries within the EU
to watch over market developments and identify consumer problems in different markets


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