Swedish National Board for Consumer Complaints (Allmänna reklamationsnämnden)

NordenBladet – The National Board for Consumer Disputes (Swedish: Allmänna reklamationsnämnden, ARN) is a Swedish government agency that answers to the Ministry of Integration and Gender Equality. The agency is headquartered in Stockholm. Its main task is to issue non-binding recommendations on the resolution of disputes between consumers and business operators. A person can, free of charge, file complaints against a company. If the company does not follow the recommendation from ARN, the consumer has the possibility to take the matter to court.

What is ARN?
The National Board for Consumer Disputes (ARN) is a public authority that functions roughly like a court. Our main task is to impartially try disputes between consumers and business operators. Claims are filed by the consumer.

Before the complaint is filed with ARN, the business operator must have rejected the complaint in part or in whole (or not answered at all).

ARN submits recommendations on how disputes should be resolved, for example that the business operator shall repair the product. ARN’s recommendations are not binding, but the majority of companies follow them.

It usually takes about six months from the claim to a decision. ARN’s inquiry is free of charge.

File a complaint
A complaint must be filed in writing. We only handle claims that are subject to Swedish legislation. We can handle complaints filed in English as long as the business operator that the complaint is filed against does not object to this.

You may file a complaint directly HERE at our website or send in the complaint by e-mail to arn@arn.se.

Official website: arn.se

Contact:
Kungsholmstorg 5, Stockholm.
Open: måndag – fredag 09:00 – 12:00, 13:00 – 15:00.